Increase Your (Mobile!) Email Open Rates: How to Optimize the Only Three Lines That Matter
There are
a lot of guides out there to help you increase your email open rates. Why?
Simple: unopened email is a dead email.
Doesn't matter if your visuals seduce, your copy persuades,
or your CTA compels. Unread is dead.
But here's the thing: Almost none of those guides focuses on
the one thing that matters most in getting your emails opened: mobile optimization.
Just how important is mobile optimization to your email
strategy?
A whopping 65% of all emails are first opened on a mobile
device, according to US Consumer Device Preference Report:
Q4 2013.
Thankfully, a few email marketing
providers are finally offering genuinely responsive design templates (unlike
many of the old, one-size-fits-all approach). And yet, only 25% of marketers
optimize their email for mobile, eConsultancy's Email Marketing 2013 Census
discovered.
To dramatically increase your mobile email open rates, let's
take a look at exactly how to optimize the only three lines that
matter.
Here's a series of screenshots of major mobile default email
displays:
Notice what they all have in common:
In each, only three lines display
automatically: the subject line, the first line, and the From line.
That's it. Just three. And that's exactly why those three
lines are the only lines that matter for getting your emails opened.
1. Subject Lines
On average, you'll have 20-30 characters available for your
subject lines. Once you exceed that limit, your subject line gets cut off or
wraps down to the next line, thus displacing the second "ONLY line that
matters."
That means, in either case, less is more.
In fact, for maximizing email open rates, the optimum number
of words in the subject line is 4-15, per MailerMailer, and 6-10, per Retention
Science.
Of course, the next question becomes what words you should
actually use in that limited real estate...
- Personal words. Use your recipient's first name. Use the words "you" and "I." Use slang, colloquialisms, emoticons, and unique punctuation. Above all, make it human. The more real it appears, the better the open rate becomes.
- Emotional words. As in all marketing, lead with desire, pleasure, or pain. Work at loading the one key benefit right into the subject line in the same way you would your value proposition.
- Pop words (as in, "popular culture"). "Subject lines referencing movies or songs were opened 26 percent of the time, while emails with more traditional subject lines were opened 16 percent of the time," Retention Science points out.
2. First Lines
The key here is personalization and conversation.
The first line of your automated emails should read as
much like the first line of a real email as possible.
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